Q: How much does Metalshub cost?

See our Pricing page via this link .

Question 1

Why should I digitalise how I buy, sell and trade raw materials?

Accepted Answer

The metals, mining & recycling industry faces numerous challenges including security of supply, geopolitical uncertainty, financial pressure, compliance requirements and sustainability needs. Other industries have shown that digitalisation is a big part of the solution. Yet our industry oftentimes still relies on manual, opaque and complex procurement and sales processes. We believe that “best-of-breed” software specifically built for the industry, like Metalshub, is the ideal way to turn these challenges into opportunities. Others have already shown that by digitalising with Metalshub, companies can generate sustainable bottom-line impact, realise process efficiencies, take data driven decisions, as well as embed compliance into their workflow. All while fostering healthy personal business relationships and connections with suppliers and customers.

Question 2

Why should I choose Metalshub over other non-industry focused software?

Accepted Answer

Repeatedly Metalshub has shown to be the preferred solution of industry leaders when making the choice versus non-industry focused software like SAP Ariba, Coupa, Salesforce and others. Given the unique requirements of raw materials including unique product specifications and pricing conventions, other software often requires significant and costly customisation. On the other side, Metalshub’s “best-of-breed” software offers functionalities tailored to the needs of the industry that can be implemented in less than 20 working days.

Question 3

What languages does Metalshub’s software support?

Accepted Answer

Metalshub can be used in English, Chinese, Spanish, French, Italian, Portuguese and German. The software is available in all countries free of sanctions and has active users from all continents.

Question 4

Where is Metalshub available?

Accepted Answer

Metalshub is a global digital supply chain tool. Producers, consumers, and traders from all countries and regions are welcome to register.

Question 5

Can I use Metalshub on mobile devices?

Accepted Answer

Yes. Our software is available both on desktop and mobile. All features work and are accessible via your phone.

Question 6

Is Metalshub a marketplace?

Accepted Answer

No, Metalshub is a software as a service (SaaS) solution. The software will nonetheless connect you with numerous counterparties and allow you to discover new buyers and/or suppliers. Beyond that the software offers a wide range of additional features that help companies digitalise their sales, procurement and tolling processes.

Question 7

Will implementing Metalshub negatively impact my personal relationships to buyers / sellers?

Accepted Answer

No. Metalshub enables your processes to run more efficiently and frees up more time to build healthy, long-term relationships with your business partners.

Question 8

How much does Metalshub cost?

Accepted Answer

See our Pricing page via this link.

Question 9

How long does implementing Metalshub take?

Accepted Answer

On average customers have implemented Metalshub in 20 working days or less. Our industry trained Customer Success team will guide you throughout the onboarding process and ensure all users and counterparties are properly trained before the official launch.

Question 10

What does the registration process look like?

Accepted Answer

Every company wanting to register to Metalshub will be vetted in a thorough Know-Your-Customer (KYC) check. The process takes on average two days when all documentation is readily available. The check includes the verification of general business information (name, address, VAT number, etc.), incorporation documents, ultimate beneficial ownership structure as well as the due diligence of sanction, politically exposed persons (PEP) and watchlists. If you have any additional questions for the process, contact us via kyc@metals-hub.com.

Question 11

What documentation is required for the Know-Your-Customer (KYC) check?

Accepted Answer

For the KYC process, companies will need to present valid general business information, a letter of incorporation and information on the ultimate beneficial ownership structure / shareholder structure. If you have any additional questions for the process, contact us via kyc@metals-hub.com.

Question 12

Who can I contact for technical support?

Accepted Answer

If you are already registered, the quickest way to get support is to contact your Customer Success Manager. Alternatively, you can also write to us via success@metals-hub.com or call us via 0049 211 97633620 (Mo-Fr, 9am-5pm CET).

Question 13

Can Metalshub be integrated with other software of my technology stack (e.g. ERP)?

Accepted Answer

Yes, our software solutions can easily be connected to all systems in your IT landscape via an API (Application Programming Interface). Numerous customers have securely connected Metalshub with their ERP to push, pull and connect relevant data.

Question 14

Where is the data stored and handled that I input into Metalshub?

Accepted Answer

Security of our services and your data is our highest priority. Our servers are hosted on dedicated hardware – the hardware is not shared with other parties and only we can access our systems. We use separate hardware for our production platform, our website, and our internal services. The servers are located in Germany and are physically and logically protected against access while being constantly monitored. The data centre is regularly audited and has an ISO 27001 certification. All our servers are protected by multiple firewalls and have an automated DDoS (distributed denial-of-service) protection. In addition, our intrusion detection system automatically blocks IP-addresses which show suspicious behaviour (e.g. unsuccessful login attempts). Security-related log files are constantly automatically scanned and manually reviewed on a weekly basis. Security-related operating-system updates are applied immediately and automatically. We encrypt your data every time it is sent to us. We use industry-standard Secure Sockets Layer (SSL) protocol which provides data encryption, message integrity, and server authentication. We enable HTTP Strict Transport Security (HSTS) for all our domains and subdomains. Our SSL configuration received an A+ rating in the well-known Qualys SSL Labs audit. We use state-of-the-art mechanism for storing passwords: They are stored using the “Password-based Key Derivation Function 2” (PBKDF2) algorithm, a password stretching mechanism recommended by the American National Institute of Standards and Technology (NIST) and the German Bundesamt für Sicherheit in der Informationstechnik (BSI). Each password has a unique random salt and is hashed more than a hundred thousand times using the SHA256 algorithm.

Question 15

Does Metalshub buy, sell or trade raw materials itself?

Accepted Answer

No. We are an independent software provider. We have and will never buy, sell, trade or hold any inventory / raw materials.

Question 16

Who owns Metalshub?

Accepted Answer

Metalshub is a private company and is not affiliated or owned by any corporation active in the wider metals, mining & recycling industry. The company is partially owned by the management as well as individual shareholders and renown venture capital investors. Metalshub is fully impartial and independent, and does not receive funding from any producer, consumer or trader of metals. Therefore, there are no conflicts of interests or hidden agendas.

Improve the Way you Buy and Sell Raw MaterialsImprove the Way you Buy and Sell Raw Materials

Why Metalshub?Why Metalshub?

Reduce Raw Material Cost

Optimise Raw Material Sales

Ensure 100% Compliant Trading

Remove Process Inefficiencies

Leverage Data

Reduce Raw Material Cost

Optimise Raw Material Sales

Ensure 100% Compliant Trading

Remove Process Inefficiencies

Leverage Data

Why Use Metalshub for Raw Material SalesWhy Use Metalshub for Raw Material Sales

Digitalise Raw Material Sales

Ensure Compliant Sales Processes

Optimise Sales Book

Leverage Sales Data

Drive Scope 3 Sustainability

Digitalise Raw Material Sales

Ensure Compliant Sales Processes

Optimise Sales Book

Leverage Sales Data

Drive Scope 3 Sustainability

Why Use Metalshub for Raw Material TollingWhy Use Metalshub for Raw Material Tolling

Optimise Contracts and Tracking of Materials Balances

Minimise Price Exposure Risk

Reduce Tolling and Decision Making Time

Optimise Contracts and Tracking of Materials Balances

Minimise Price Exposure Risk

Reduce Tolling and Decision Making Time

Software for All Your NeedsSoftware for All Your Needs

What Users Say About UsWhat Users Say About Us

FAQsFAQs