Question 1

What benefits do I have from using the Sales Solution?

Accepted Answer

Next to the potential to improve your netback, to discover new customers and to save time, users of the Sales Solution also benefit from higher levels of compliance and the use of structured data to improve decision making.

Question 2

Can I combine the Procurement and Sales Solution to both buy and sell material on Metalshub?

Accepted Answer

Yes. Both solutions can be integrated seamlessly to allow users to digitalise all processes for sourcing and sales of raw materials.

Question 3

How can I discover new customers and/or suppliers?

Accepted Answer

As a Premium Supplier or Enterprise customer, traders can publish enquiries to buy and/or sell. When publishing an enquiry, traders can decide to publish it privately to selected counterparties or publicly to all companies on Metalshub. With the latter, companies often discover and onboard new counterparties.

Question 4

Can I use my own General Terms and Conditions (GTCs) in contracts on Metalshub?

Accepted Answer

Yes. Users can choose to either use the buyer’s, the seller’s or Metalshub’s neutral GTCs. Alternatively, the option of “battle of the forms” may also be chosen, which means that the parties agree not to agree whose GTCs to use.

Question 5

What languages does Metalshub’s software support?

Accepted Answer

Metalshub can be used in English, Chinese, Spanish, French, Italian, Portuguese and German. The software is available in all non-sanctioned countries and has active users from all continents.

Question 6

Where is Metalshub available?

Accepted Answer

Metalshub is a global digital supply chain tool. Producers, consumers, and traders from all countries and regions are welcome to register.

Question 7

Can I use Metalshub on mobile devices?

Accepted Answer

Yes. Our software is available both on desktop and mobile. All features work and are accessible via your phone.

Question 8

Is Metalshub a marketplace?

Accepted Answer

No, Metalshub is a software as a service (SaaS) solution. The software will nonetheless connect you with numerous counterparties and allow you to discover new buyers and/or suppliers. Beyond that the software offers a wide range of additional features that help companies digitalise their sales, procurement and tolling processes.

Question 9

Will implementing Metalshub negatively impact my personal relationships to buyers / sellers?

Accepted Answer

No. Metalshub enables your processes to run more efficiently and frees up more time to build healthy, long-term relationships with your counterparty.

Question 10

Can Metalshub be integrated with other software of my technology stack (e.g. ERP)?

Accepted Answer

Yes, our software solutions can easily be connected to all systems in your IT landscape via an API (Application Programming Interface). Numerous customers have securely connected Metalshub with their ERP to push, pull and connect relevant data.

Question 11

Where is the data stored and handled that I input into Metalshub?

Accepted Answer

Security of our services and your data is our highest priority. Our servers are hosted on dedicated hardware – the hardware is not shared with other parties and only we can access our systems. We use separate hardware for our production platform, our website, and our internal services. The servers are located in Germany and are physically and logically protected against access while being constantly monitored. The data centre is regularly audited and has an ISO 27001 certification. All our servers are protected by multiple firewalls and have an automated DDoS (distributed denial-of-service) protection. In addition, our intrusion detection system automatically blocks IP-addresses which show suspicious behaviour (e.g. unsuccessful login attempts). Security-related log files are constantly automatically scanned and manually reviewed on a weekly basis. Security-related operating-system updates are applied immediately and automatically. We encrypt your data every time it is sent to us. We use industry-standard Secure Sockets Layer (SSL) protocol which provides data encryption, message integrity, and server authentication. We enable HTTP Strict Transport Security (HSTS) for all our domains and subdomains. Our SSL configuration received an A+ rating in the well-known Qualys SSL Labs audit. We use state-of-the-art mechanism for storing passwords: They are stored using the “Password-based Key Derivation Function 2” (PBKDF2) algorithm, a password stretching mechanism recommended by the American National Institute of Standards and Technology (NIST) and the German Bundesamt für Sicherheit in der Informationstechnik (BSI). Each password has a unique random salt and is hashed more than a hundred thousand times using the SHA256 algorithm.

Question 12

What does the registration process look like?

Accepted Answer

Every company wanting to register to Metalshub will be vetted in a thorough Know-Your-Customer (KYC) check. The process takes on average two days when all documentation is readily available. The check includes the verification of general business information (name, address, VAT number, etc.), incorporation documents, ultimate beneficial ownership structure as well as the due diligence of sanction, politically exposed persons (PEP) and watchlists. If you have any additional questions for the process, contact us via kyc@metals-hub.com.

Question 13

What documentation is required for the Know-Your-Customer (KYC) check?

Accepted Answer

For the KYC process, companies will need to present valid general business information, a letter of incorporation and information on the ultimate beneficial ownership structure / shareholder structure. If you have any additional questions for the process, contact us via kyc@metals-hub.com.

Question 14

Does Metalshub buy, sell or trade raw materials itself?

Accepted Answer

No. We are an independent software provider. We have and will never buy, sell, trade or hold any inventory / raw materials.

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