Question 1

Why do I need software to help me manage my tolling operations?

Accepted Answer

In the metals and mining industries, tolling contracts can vary widely in scope and complexity. Some span multiple legal entities across jurisdictions, while others cover particular product specifications or processing needs. In either case, the various contractual obligations, costs, and time delays can add significant operational complexity. Centralising all this data in a software solution like the Metalshub Tolling Solution will enable end-to-end oversight; strategic inventory and order planning; material balance tracking; financial risk hedging; as well as contract management, all within an auditable platform.

Question 2

Can I combine the Tolling and Sales or Procurement Solution?

Accepted Answer

Yes. For customers already managing procurement or sales activities on Metalshub, our Tolling Solution integrates seamlessly into supply chain operations like demand/inventory planning, contract negotiation and capture, and logistics tracking.

Question 3

What raw materials can be covered by the Tolling Solution?

Accepted Answer

The Tolling Solution is designed to support a variety of stainless steel raw materials, ferroalloys, and copper by-products, as well as various standard units, currencies, and price indices widely used in these industries. We are constantly expanding the functionality of our software products to support a broader range of customer needs.

Question 4

Can I customise the Tolling Solution for my company’s requirements?

Accepted Answer

The Tolling Solution allows for significant configurations during onboarding. In addition, it can be jointly customised to your strategic and operational requirements, for instance by extending features to fit your processes or adding custom dashboards.

Question 5

Will my toll processor have to pay when I invite them to the software?

Accepted Answer

No. Invited counterparties are not charged when managing operations with customers of the Tolling Solution.

Question 6

Can Metalshub be integrated with other software of my technology stack (e.g. ERP)?

Accepted Answer

Yes, our software solutions can easily be connected to all systems in your IT landscape via an API (Application Programming Interface). Numerous customers have securely connected Metalshub with their ERP to push, pull and connect relevant data.

Question 7

Where is the data stored and handled that I input into Metalshub?

Accepted Answer

Security of our services and your data is our highest priority. Our servers are hosted on dedicated hardware – the hardware is not shared with other parties and only we can access our systems. We use separate hardware for our production platform, our website, and our internal services. The servers are located in Germany and are physically and logically protected against access while being constantly monitored. The data centre is regularly audited and has an ISO 27001 certification. All our servers are protected by multiple firewalls and have an automated DDoS (distributed denial-of-service) protection. In addition, our intrusion detection system automatically blocks IP-addresses which show suspicious behaviour (e.g. unsuccessful login attempts). Security-related log files are constantly automatically scanned and manually reviewed on a weekly basis. Security-related operating-system updates are applied immediately and automatically. We encrypt your data every time it is sent to us. We use industry-standard Secure Sockets Layer (SSL) protocol which provides data encryption, message integrity, and server authentication. We enable HTTP Strict Transport Security (HSTS) for all our domains and subdomains. Our SSL configuration received an A+ rating in the well-known Qualys SSL Labs audit. We use state-of-the-art mechanism for storing passwords: They are stored using the “Password-based Key Derivation Function 2” (PBKDF2) algorithm, a password stretching mechanism recommended by the American National Institute of Standards and Technology (NIST) and the German Bundesamt für Sicherheit in der Informationstechnik (BSI). Each password has a unique random salt and is hashed more than a hundred thousand times using the SHA256 algorithm.

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