Question 1

Why should I choose Metalshub over other non-industry focused software?

Accepted Answer

Repeatedly Metalshub has shown to be the preferred solution of industry leaders when making the choice versus non-industry focused software like SAP Ariba, Coupa, Salesforce and others. Given the unique requirements of raw materials including unique product specifications and pricing conventions, other software often requires significant and costly customisation. On the other side, Metalshub’s “best-of-breed” software offers functionalities tailored to the needs of the industry that can be implemented in less than 20 working days.

Question 2

What benefits do I have from using the Procurement Solution?

Accepted Answer

Next to the cost and time savings, customers of the Procurement Solution also benefit from higher levels of compliance and the use of structured data to improve decision making.

Question 3

What benefits do I have from using the Sales Solution?

Accepted Answer

Next to the potential to improve your netback, to discover new customers and to save time, users of the Sales Solution also benefit from higher levels of compliance and the use of structured data to improve decision making.

Question 4

How can I discover new customers and/or suppliers?

Accepted Answer

When publishing enquiries to buy, refractory producers can decide to publish it privately to selected suppliers or publicly to all suppliers. With the latter, customers of our Procurement Solution often discover and onboard new suppliers. Likewise, when selling refractories, producers can also discover customers by replying to public enquiries as well as launching public requests for bids (RfBs) themselves to invite buyers to bid on available material.

Question 5

Can I combine the Procurement and Sales Solution to both buy and sell material on Metalshub?

Accepted Answer

Yes. Both solutions can be integrated seamlessly to allow users to digitalise all processes for sourcing and sales of raw materials.

Question 6

Can I also buy spare parts (MRO) and other indirect material via Metalshub?

Accepted Answer

No. Metalshub has been specifically built to cater the demands of buying, selling and trading raw materials. This focus ensures to provide customers with the best-of-breed capabilities to optimise the key driver of their business success. Our software can, however, easily integrate with your other software focused on indirect procurement.

Question 7

Is it possible to conclude business with formula based or index based pricing?

Accepted Answer

Yes. Metalshub supports a wide range of pricing conventions relevant to raw material spot and long-term contract business including formula based and index based pricing.

Question 8

Can I use my own General Terms and Conditions (GTCs) in contracts on Metalshub?

Accepted Answer

Yes. Users can choose to either use the buyer’s, the seller’s or Metalshub’s neutral GTCs. Alternatively, the option of “battle of the forms” may also be chosen, which means that the parties agree not to agree whose GTCs to use.

Question 9

Can Metalshub be integrated with other software of my technology stack (e.g. ERP)?

Accepted Answer

Yes, our software solutions can easily be connected to all systems in your IT landscape via an API (Application Programming Interface). Numerous customers have securely connected Metalshub with their ERP to push, pull and connect relevant data.

Question 10

Where is the data stored and handled that I input into Metalshub?

Accepted Answer

Security of our services and your data is our highest priority. Our servers are hosted on dedicated hardware – the hardware is not shared with other parties and only we can access our systems. We use separate hardware for our production platform, our website, and our internal services. The servers are located in Germany and are physically and logically protected against access while being constantly monitored. The data centre is regularly audited and has an ISO 27001 certification. All our servers are protected by multiple firewalls and have an automated DDoS (distributed denial-of-service) protection. In addition, our intrusion detection system automatically blocks IP-addresses which show suspicious behaviour (e.g. unsuccessful login attempts). Security-related log files are constantly automatically scanned and manually reviewed on a weekly basis. Security-related operating-system updates are applied immediately and automatically. We encrypt your data every time it is sent to us. We use industry-standard Secure Sockets Layer (SSL) protocol which provides data encryption, message integrity, and server authentication. We enable HTTP Strict Transport Security (HSTS) for all our domains and subdomains. Our SSL configuration received an A+ rating in the well-known Qualys SSL Labs audit. We use state-of-the-art mechanism for storing passwords: They are stored using the “Password-based Key Derivation Function 2” (PBKDF2) algorithm, a password stretching mechanism recommended by the American National Institute of Standards and Technology (NIST) and the German Bundesamt für Sicherheit in der Informationstechnik (BSI). Each password has a unique random salt and is hashed more than a hundred thousand times using the SHA256 algorithm.

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