Question 1

Why should I choose Metalshub over other non-industry focused software?

Accepted Answer

Repeatedly Metalshub has shown to be the preferred solution of industry leaders when making the choice versus non-industry focused software like SAP Ariba, Coupa, Salesforce and others. Given the unique requirements of raw materials including unique product specifications and pricing conventions, other software often requires significant and costly customisation. On the other side, Metalshub’s “best-of-breed” software offers functionalities tailored to the needs of the industry that can be implemented in less than 20 working days.

Question 2

How can I discover new customers?

Accepted Answer

By using our Sales Solution, customers can discover new customers in two ways. First option is to offer on public enquiries published by buyers on the Metalshub platform. Second option is to launch public requests for bids (RfBs) themselves to invite buyers to bid on available material.

Question 3

Can I use my own General Terms and Conditions (GTCs) in contracts on Metalshub?

Accepted Answer

Yes. Users can choose to either use the buyer’s, the seller’s or Metalshub’s neutral GTCs. Alternatively, the option of “battle of the forms” may also be chosen, which means that the parties agree not to agree whose GTCs to use.

Question 4

Can Metalshub be integrated with other software of my technology stack (e.g. ERP)?

Accepted Answer

Yes, our software solutions can easily be connected to all systems in your IT landscape via an API (Application Programming Interface). Numerous customers have securely connected Metalshub with their ERP to push, pull and connect relevant data.

Question 5

Where is the data stored and handled that I input into Metalshub?

Accepted Answer

Security of our services and your data is our highest priority. Our servers are hosted on dedicated hardware – the hardware is not shared with other parties and only we can access our systems. We use separate hardware for our production platform, our website, and our internal services. The servers are located in Germany and are physically and logically protected against access while being constantly monitored. The data centre is regularly audited and has an ISO 27001 certification. All our servers are protected by multiple firewalls and have an automated DDoS (distributed denial-of-service) protection. In addition, our intrusion detection system automatically blocks IP-addresses which show suspicious behaviour (e.g. unsuccessful login attempts). Security-related log files are constantly automatically scanned and manually reviewed on a weekly basis. Security-related operating-system updates are applied immediately and automatically. We encrypt your data every time it is sent to us. We use industry-standard Secure Sockets Layer (SSL) protocol which provides data encryption, message integrity, and server authentication. We enable HTTP Strict Transport Security (HSTS) for all our domains and subdomains. Our SSL configuration received an A+ rating in the well-known Qualys SSL Labs audit. We use state-of-the-art mechanism for storing passwords: They are stored using the “Password-based Key Derivation Function 2” (PBKDF2) algorithm, a password stretching mechanism recommended by the American National Institute of Standards and Technology (NIST) and the German Bundesamt für Sicherheit in der Informationstechnik (BSI). Each password has a unique random salt and is hashed more than a hundred thousand times using the SHA256 algorithm.

Question 6

What does the registration process look like?

Accepted Answer

Every company wanting to register to Metalshub will be vetted in a thorough Know-Your-Customer (KYC) check. The process takes on average two days when all documentation is readily available. The check includes the verification of general business information (name, address, VAT number, etc.), incorporation documents, ultimate beneficial ownership structure as well as the due diligence of sanction, politically exposed persons (PEP) and watchlists. If you have any additional questions for the process, contact us via kyc@metals-hub.com.

Question 7

What documentation is required for the Know-Your-Customer (KYC) check?

Accepted Answer

For the KYC process, companies will need to present valid general business information, a letter of incorporation and information on the ultimate beneficial ownership structure / shareholder structure. If you have any additional questions for the process, contact us via kyc@metals-hub.com.

Question 8

Does Metalshub buy, sell or trade raw materials itself?

Accepted Answer

No. We are an independent software provider. We have and will never buy, sell, trade or hold any inventory / raw materials.

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